Refund policy

 TO QUALIFY FOR A RETURN:

• Products must be in brand new, unworn condition. 
• Original manufacturer's packaging and contents must be returned and in the same condition as received.
• Please do not attach shipping labels directly to the manufacturer's packaging. You may reuse your Sam Steven shipping box/poly mailer or any plain, unmarked cardboard box to ship your return.
• All tags, labels and stickers must remain attached to the product.

If your return does not meet the above criteria, a 15% re-stocking fee will be deducted from your refund.

Sam Steven reserves the right to refuse a refund or exchange if merchandise received does not meet the above criteria. 

PLEASE NOTE:

• Sam Steven does not provide return shipping labels. Ship your return or exchange through an insured trackable carrier, as we cannot be responsible for lost or damaged packages.
• Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sam Steven)
• An email notification will be sent to you once your package has been received by Sam Steven.

Ship all exchanges/returns to;

Sam Steven
2202 Jackson Ave W
Oxford, MS 38655
United States

Please include your packing slip or order # along with a brief explanation for return/exchange. 

If you have any questions, please contact us: